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ComputerWork: Jobs for Technical People


Southlake TX Full Time Posted: Friday, 12 January 2018
Applicants must be eligible to work in the specified location

Req ID: 17767

Job Family: 5256

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, Business Intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Position Overview:

The Senior Customer Success Specialist (CSS) consults on, develops, and delivers instructional solutions designed to help our customers or internal partners achieve their hospitality goals by combining a deep understanding of our customers' needs with a strong knowledge of our product suite.

Qualified candidates are highly self-motivated, solution minded, and can work with minimal guidance and supervision to:

  • Become fully-versed with the configuration and usage of the SynXis platform of SAAS products
  • Participate in and conduct consultative conversations with customers and internal teams to identify, develop and deliver custom-tailored technical training to achieve optimal configuration and use of multiple products for classroom and virtual audiences
  • Work with customers and internal teams to identify, understand, and measure success through key performance indicators during strategic customer engagements
  • Participate in and conduct consultative conversations with customers and internal teams to identify, develop and deliver custom-tailored technical training courses in the use of multiple products for classroom and virtual audiences
  • Serve as a liaison with departments or divisions to identify and execute customer solutions when issues arise
  • Interface with internal teams and measure impact of curriculum or course delivery to ensure existing training programs meet customer needs
  • Manage priorities for multiple high-value customer projects simultaneously
  • Update training documentation and self-paced e-Learning training modules; communicate these changes as required
  • Provide support to customers via email and the telephone

Job Requirements

Required Education, Experience & Skills:

  • Hospitality SAAS industry or hotel-experience, including working knowledge of Central Reservation System (CRS)
  • Bachelor s degree in a related field or equivalent; and 2 years of experience in the learning and development field or 3-4 years of experience in the hotel or online travel distribution industry (or combination thereof)
  • Experience in designing, developing, delivering customer facing instructional solutions in classroom and virtual environments
  • Able to work directly with stakeholders and capable of resolving related challenges in a professional manner
  • Generalized understanding of adult learning theory and facilitation techniques
  • Intermediate to advanced computer skills, particularly with the Microsoft Office Suite
  • Working with instructional design software like, Captivate, Camtasia, Articulate, PowerPoint, etc.
  • Excellent oral and written English communication and presentation skills
  • Ability to work across different time zones & cultures

Preferred Experience & Skills:

  • Experience measuring the impact of instructional/training solutions against objectives
  • Bilingual - Excellent oral and written communication and presentations skills in any of the following languages: Spanish, French, Portuguese, Japanese, Mandarin, or German

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At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at (see below)

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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Southlake TX, United States of America
1/12/2018 10:16:16 PM

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